Return & Exchange Policy

Effective Date: 06.08.2026

At Velvet Reverie, every order is carefully inspected, quality checked and securely packaged before dispatch. Due to the nature of our products, we do not accept returns or exchanges for change of mind, personal preference or incorrect orders placed by the customer.

Returns & Exchanges

We currently do not offer returns or exchanges except in the following circumstances:

* You receive an incorrect product.
* Your product arrives damaged during transit.
* You receive a product with a manufacturing defect.

Any request must be submitted within 48 hours of delivery by emailing velvetreverie.co@gmail.com.

Your request must include:

* Order number
* Clear photographs of the product.
* Clear photographs of the outer shipping box and packaging.
* A brief description of the issue.

Requests submitted after 48 hours of delivery may not be eligible for review.

Condition of the Product

Returned products must be unused, unaltered and in their original packaging, together with all accompanying items.

All Velvet Reverie products undergo a quality inspection prior to dispatch to ensure they meet our standards.

Velvet Reverie reserves the right to decline any request where the product shows signs of use, mishandling, accidental damage, improper storage, normal wear and tear, or where the damage is determined to have occurred after successful delivery.

Customised & Personalised Products

All personalised and customised products are made exclusively for you and are therefore final sale.

These items cannot be returned, exchanged or refunded unless they arrive damaged or defective.

Colour Variations

We make every effort to accurately represent our products through photography.

However, slight variations in colour may occur due to differences in screen settings, lighting, photography and the printing process. Such variations are natural and are not considered defects.

Refunds & Replacements

Once your request has been reviewed and approved, Velvet Reverie may, at its sole discretion, offer a replacement, store credit or refund, depending on the nature of the issue.