Privacy Policy

Effective Date: 06.08.2026

At Velvet Reverie, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you share with us when you visit our website or make a purchase.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

* Name
* Email address
* Phone number
* Shipping and billing address
* Payment information (processed securely through our trusted payment partners)
* Order history
* Device and browsing information collected through cookies and analytics

2. How We Use Your Information

We use your information to:

* Process and fulfil your orders.
* Provide order updates and shipping notifications.
* Respond to customer enquiries and support requests.
* Improve our website, products and services.
* Send promotional emails or newsletters only if you have chosen to receive them.

3. Payment Security

Velvet Reverie does not store your payment card details.

All payments are securely processed through trusted third-party payment providers.

4. Sharing Your Information

We may share your information with trusted third-party service providers only where necessary to operate our business, including:

* Payment processing providers
* Shipping and logistics partners
* Website hosting providers
* Analytics and marketing platforms

These service providers process personal information only to the extent necessary to provide their services and are expected to handle your information in accordance with applicable privacy and security standards.

Velvet Reverie does not sell, rent or trade your personal information to third parties.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic.

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

6. Data Security

We implement reasonable administrative, technical and organisational measures to help protect your personal information from unauthorised access, misuse or disclosure.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of your information.

7. Your Rights

Subject to applicable laws, you may request access to, correction of or deletion of your personal information by contacting us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Velvet Reverie is not responsible for the privacy practices, content or policies of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Velvet Reverie reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.